✉️ Helpdesk Center
Helpdesk & Support Center
Welcome to the Helpdesk Journal of JAFA — your central hub for author assistance, reviewer guidance, and editorial inquiries to ensure a smooth submission-to-publication experience.
Before emailing the editorial office, please review the sections below. Most common questions are answered here with actionable steps.
1. Helpdesk Requests & Quick Links
Choose a help topic below to request assistance. We’ll guide you and track your issue until it’s resolved.
Trouble submitting via OJS, file validation, or metadata problems.
Cannot access the manuscript, conflict-of-interest, or need deadline extension.
Status inquiries, revision guidance, decision letters, and timelines.
Plagiarism, authorship disputes, data/figure integrity, prior publication.
Password reset, 2FA, access denied, file preview, or link issues.
2. How to Get Support
- Email [email protected] with subject: JAFA Helpdesk – [Your Issue].
- Include: submission ID, registered email, brief description, screenshots (if any).
- For reviewer concerns, attach the invitation email or review assignment link.
- For ethics reports, state the allegation, evidence, and relevant references/DOIs.
3. Service Levels & Response Times
- General inquiries: 24–48 hours.
- Technical access/login: priority handling within 24 hours.
- Ethics & integrity: acknowledgement within 24 hours; investigation follows COPE flowcharts.
- APC & waivers: invoice/decision typically within 3–5 business days.
4. Accounts & Access Issues
- Use “Forgot Password” on the login page; check spam/junk for reset email.
- Confirm the correct user role (Author/Reviewer) in your profile; contact helpdesk if role access is missing.
- Report persistent 403/404/timeout with browser, OS, and time of occurrence.
5. Policies & Compliance
- JAFA adheres to COPE standards for ethics and integrity.
- Similarity checks (Turnitin/iThenticate) target ≤ 20%, excluding references and boilerplate.
- Data availability statements should provide repository URLs/DOIs or justified restrictions.
6. Before You Contact Us
- Have your submission ID and registered email ready.
- Attach screenshots or error messages, if applicable.
- Confirm you’ve read the Author Guidelines and relevant policies.
- State the exact page/link where the issue occurs.
- Mention any troubleshooting already attempted (browser change, cache clear).
7. Related Guidelines & Policies
8. Contact
Email: [email protected] | [email protected]
Website: https://journal.fajarpos.com/
